Open Monday to Sunday - 8am to 8pm

Medical FAQs

Medical FAQs

Why are the wait times often long?

We do our best to keep waiting times to a minimum but at times due to volumes of patients presenting this can become challenging, and you may have to wait longer to see a doctor.

Why do patients sometimes not get seen in the order they arrive?

Patients at our clinic are seen in order of the severity of their condition.  Upon presenting at Accident and HealthCare you will be seen by a Nurse who will triage you and assess how urgently you need to be seen.

Why does Accident and HealthCare not enrol patients?

Accident and HealthCare is an Urgent Care clinic who provide medical care for patients who have a sudden illness or injury and need to be seen the same day.  We are unlike your General Practice who enrol patients to enable them to provide care for patient’s long term conditions and are funded for this by the Government.  Should you need to see a doctor about a long term condition we advise you to make an appointment with your GP.

Why does Accident and HealthCare not provide repeat prescriptions?

As we do not have a total medical history of patients presenting at our clinic we are unable to provide repeat prescriptions.  We are able to provide temporary prescriptions for some urgent cases but recommend you make an appointment with your GP for ongoing care. 

Why are the patient fees sometimes more than the standard consult fee?

Our consultation fees are based on a 15 minute consultation.  If your consultation goes over this time due to complexity and/or other medical technologies or materials are used, you may be charged additional fees.